Capture the feedback
guests won't write.
Truestayinsight automatically calls your guests after checkout to capture natural feedback, detect issues early, and prevent negative public reviews.
Guest feedback is
fundamentally
broken.
Traditional surveys fail because they arrive too late and feel like homework. Most guests simply don't bother, while those with minor frustrations stay silent until they reach a public review platform.
We built Truestayinsight (TSI) to restore the human connection in hospitality. By using natural voice conversations, we make it easy for guests to share their genuine experience without the friction of digital forms.
"Because a 2-minute conversation with TSI is worth more than a 20-question survey."
Voice-First Hospitality Intelligence
Higher Response Rates
Reach up to 80% of guests after checkout. Voice feels personal, making guests more likely to share their thoughts than through email links.
Real Conversations
Go beyond '1-5 stars'. Capture nuance, emotion, and context that surveys miss through natural, open-ended voice dialogue.
Private Issue Resolution
Identify service gaps immediately. Escalations are sent to your team in real-time, allowing you to resolve issues before they become public.
Insights in Motion
Guest Checks Out
A seamless integration with your PMS triggers the feedback process the moment a guest departs.
AI Calls Automatically
Our AI reaches out at the optimal time with a warm, conversational tone to ask about their stay.
Insights Appear
Feedback is analyzed and categorized. Serious issues are escalated immediately to your dashboard.
Listening at Scale
Without Compromise.
Conversational AI
Natural, non-linear dialogues that adapt to guest responses like a human agent would.
Issue Detection
Automatically identifies mentions of maintenance, cleanliness, or service failures.
Sentiment Analysis
Goes beyond words to analyze the emotional tone of the guest's feedback.
Smart Timing
Calls are placed when guests are most likely to be available based on check-out data.
Escalation Alerts
SMS or email notifications sent to managers the second a serious issue is detected.
Dashboard Reporting
View feedback by guest type, room category, or specific property areas.
Command Center for
Guest Experience
Real-time visibility into every post-stay interaction. Track trends, manage escalations, and recover guests before they leave a review.
Recent Interactions
| Guest | Status | Sentiment | Issues |
|---|---|---|---|
|
Elena R.
Ste 404
|
Completed |
|
None |
|
Marcus T.
Rm 202
|
⚠ Escalated |
|
AC Noise |
|
Sarah L.
Rm 105
|
Completed |
|
None |
|
David B.
Ste 301
|
Scheduled |
|
None |
Sentiment Trend
Top Issues (7d)
"Housekeeping complaints peak on Sundays. Consider overlapping shift schedules during checkout hours."
Manual Surveys vs Truestayinsight
| Metric | Legacy Manual & Email | Truestayinsight Advantage |
|---|---|---|
| Feedback Response Rate | 3 - 8% | 60 - 80% |
| Staff Time Required | 40+ hours / mo | Zero |
| Data Depth | Fixed Star Ratings | Natural Conversation |
| Consistency | Erratic / Subjective | 100% Reliable |
| Resolution Speed | 2 - 5 Days | Real-time Alerts |
Feedback Response Rate
Staff Time Required
Data Depth
Consistency
Resolution Speed
Transform your post-stay listening strategy today.
Frequently Asked Questions
Ready to hear what your
guests won't write?
Join modern hospitality teams using TSI to protect their reputation and delight guests before they ever hit the review boards.